Privacy Policy
Huawei Technologies Co. Ltd and its affiliates (collectively, "Huawei", "we", "us", and "our") respect your privacy. Please read the following to learn more about our Privacy Policy ("this Policy"). This Policy applies to Huawei websites, products, and services that display or provide links to this Policy.
This Policy describes how Huawei processes your personal data,. Huawei may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.
This Policy describes:
1. How We Collect & Use Your Personal Data
2. Cookies & Similar Technologies
3. How We Disclose Personal Data
4. How to Access & Control Your Personal Data
5. How We Protect Your Personal Data
6. Third-Party Providers and Their Services
7. International Transfers of Your Personal Data
8. Updates to This Policy
9. How to Contact Us
1. How We Collect & Use Your Personal Data
Personal data means any data that, either on its own or in conjunction with other data, can be used to identify a natural person. Such data is collected through technologies such as cookies when you use the Huawei Smart PV Community Website ("Our Website"). The data includes name, postal and email addresses, ID number, phone number, company, industry, job position We collect and use your personal data only for the purposes stated in this Policy.
1.1 Personal Data We Collect
We collect your name, postal and email addresses, phone number, company, job position, user ID, IP address, your distributor, The following specifies the types of data that we will collect:
(a) Personal data provided directly to us:
– when you have problems obtaining documents or software, or have questions about Huawei training or certification, you will need to provide your postal and email addresses, your user ID, phone number, so that our engineers can contact you to handle your requests.
– when you participate in our training courses or take our online courses, or register for certification exams, you will need to provide your name, phone number, postal and email addresses, job position, and so on. This information will be used to organize training and training-related arrangements, provide online purchase and online learning services, schedule interviews, register for exams, apply for certificates, apply and distribute vouchers, etc.
– when you participate in Smart PV Community program to claim the points and redeem the rewards, we will collect your personal data, including country, name, phone number, email address, contact address and work place, job title, user ID, product series number, FusionSolar Management System Account User ID, to process the points redemption; we will send your data to our authorized partner to send the rewards to you;
– when you sign up for the courses of Huawei Authorized Learning Partners, Huawei and Huawei Authorized Learning Partners will collect your personal data, including country, name, phone number, email address, user ID for registration confirmation, class notification , Student management, satisfaction survey.;
All of the data you submit will be transmitted over secure channels.
1.2 How We Use Your Personal Data
We may use your personal data for the following purposes:
(a) Fulfilling your contracts and orders; delivering, activating, or verifying products or services; making changes according to your requests; providing technical support and services; collecting your comments when you obtain documents or software and replying to your comments by phone or email.
(b) Verifying your identity when you apply for software or upgrade your account privileges, and informing you of the application result by phone or email.
(c) Creating technical support requests and tracking progress while you are using online help services.
(d) Providing you with a customized user experience and content; recommending data to you in an intelligent and personalized manner, based on your account information.
(e) Improving our products and services through internal audit, data analysis, and research.
(f) Sending information to you about the products and services that may interest you through Huawei's email system or authorized email service providers; inviting you to participate in Huawei promotional activities and market surveys; or sending you marketing information. If you do not want to receive such information, you can opt out of receiving such information at any time.
(g) Troubleshooting issues when you send us error reports.
(h) Synchronizing, sharing, and storing the data you upload or download and the data needed for the uploading and downloading.
(i) Ensuring the security of our products, services and customers or users, executing and improving our loss prevention and anti-fraud programs.
(j) Complying with and enforcing applicable legal requirements, relevant industry standards, and our own policies.
(k) Other situations in which we need to use your personal data to provide services to you.
1.3 Non–Personally Identifiable Information We Collect and Use
Non–personally identifiable information (Non-PII) is information that cannot be used to identify a particular individual. For example, Huawei collects and summarizes statistics such as website visits. We collect such data to understand how users use Our Website, products, and services so that we can improve our services and better satisfy your needs. Huawei may collect, use, process, transfer, or disclose Non-PII for other purposes at its own discretion. We will endeavor to isolate your personal data from Non-PII and ensure separate usage of the two types of data. If personal data is combined with Non-PII, it will still be treated as personal data during processing.
2. Cookies & Similar Technologies
2.1 Cookies
To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.
Like many other websites or Internet service providers, Huawei uses cookies to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you are already logged in to and then return to the original website, it will not recognize you and you must log in again.
Huawei will not use cookies for any purposes not stated in this Policy. You can manage or delete cookies based on your own preferences. For details, visit You can clear all the cookies stored on your computer, and most web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website. Find out how to manage cookie settings for your browser here:
Internet Explorer
Google Chrome
Mozilla Firefox
2.2 Web Beacons and Pixel Tags
In addition to cookies, we may also use other similar technologies on our websites such as web beacons and pixel tags. For example, when you receive an email from Huawei, it may contain a click-through URL that links to a Huawei web page. If you click the link, Huawei will track your visit to help us learn about your preferences for products and services and improve our customer service. A web beacon is a transparent graphic image embedded in a website or in an email. We use pixel tags in emails to find out whether an email has been opened. You can unsubscribe from the Huawei mailing list at any time if you do not want to be tracked in this manner.
By using our website, you consent to the use of cookies, web beacons and pixel tags as described above.
3. How We Disclose Personal Data
Huawei shares your personal data with other partners, as described in this Policy, when services are provided by partners authorized by Huawei. For example, when you make an online purchase from Huawei, we must share your personal data with the logistics provider to arrange shipment or a partner to provide services. In addition, as a global company, we may share personal data with Huawei affiliates and subsidiaries.
To comply with applicable laws or respond to valid legal procedures, Huawei may also disclose your personal data to law enforcement or other government agencies if demanded by them in particular. Huawei may also disclose your data when it is necessary to prevent physical harm, or when it is in connection with an investigation of suspected or actual illegal activity.
4. How to Access & Control Your Personal Data
It is your responsibility to ensure that all personal data submitted to Huawei is correct. Huawei is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.
You (i) have the right to access certain personal data we maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object or restrict to our use of your personal data, and (iv) ask us to delete your personal data from our database. To exercise these rights, please click here to give your feedback online. Your written request may be required for security. We may decline the request if we have reasonable grounds to believe that the request is a fraudulent, unfeasible or may jeopardize the privacy of others.
You have the right to withdraw your consent at any time when Huawei processes your personal data based on your consent. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another justification other than your consent.
If you think that the way we process your personal information does not comply with applicable data protection laws, you can contact the relevant competent data protection authority. You can obtain the information for contacting EU data protection authorities at
5. How We Protect and Retain Your Personal Data
The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use cryptographic technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We also provide training on security and privacy protection for employees to raise their awareness of personal data protection. Huawei is committed to protecting your personal data; however, please note that no security measure is perfect.
We will retain your personal information for no longer than is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law. The data storage period may vary with scenario, product, and service. The standards Huawei uses to determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention; etc. We will maintain your registration information five years from the last time you have log in to your account. You can choose to deregister your account. After you deregister your account, we will stop providing you with products and services through your account and delete your relevant personal data within ten business days, provided that deletion is not otherwise stipulated by special legal requirements.
We will retain your personal data into the server located in the following places,
1) Data from countries of the European Economic Area (EEA), United Kingdom and Switzerland is retained in Paris.
2) Data from countries of Middle East Asia (MEA) is retained in Johannesburg.
3) Data from countries of Latin America is retained in Mexico
4) Data from countries of Asia-Pacific is retained in Singapore.
7. Third-Party Providers and Their Services
To ensure a positive user experience, you may receive content or web links from third parties other than Huawei and its partners ("third parties"). Huawei does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties. We will any case name those third parties, the purpose for which they use and store your data and the storage time.
Huawei cannot control the privacy practices and data protection policies of third parties that are not subject to this Policy. When you submit personal information to such a third party, please read and refer to the privacy protection policy of the third party.
8. International Transfers of Your Personal Data
As a global company, your personal data collected by Huawei may be processed or accessed in the country/region where you use our products and services or in other countries/regions where Huawei or its affiliates, subsidiaries, service providers or business partners have a presence. These jurisdictions may have different data protection laws. In such circumstances, Huawei will take measures to ensure that data is processed as required by this Policy and applicable laws, which includes when transferring the data subject’s personal data from the EU to a country or region which have been acknowledged by the EU commission as having an adequate level of data protection, we may use a variety of legal mechanisms, such as signing standard contractual clauses approved by the EU Commission, obtaining the consent to the cross-border transfer of a data subject in the EU, or implementing security measures like anonymizing personal data before cross-border data transfer. You can click here to obtain a copy of the EU’s standard contractual clauses.
9. Updates to This Policy
Huawei reserves the right to update or change this Policy at any time. We will release the latest Privacy Policy on this page for any changes. If major changes are made to the Privacy Policy, we may notify you through different channels, for example, posting a notice on our website or sending you direct notification.
10. How to Contact Us
If you have any privacy complaints or issues, and want to contact Huawei Data Protection Officer (DPO), please click here.
Where your personal data is processed by Huawei in accordance with this Privacy Policy, the Huawei entity that responds to your request, contacts you, provides you with products or services, or has signed or is about to sign a contract with you is the controller of the related personal data. You can click here to obtain the contacts of Huawei entities.
Last updated: April 2020